A. We ship your order within 5 to 7 days of receiving confirmation of printing after final approval of the virtual proofs.
A. Yes. You can easily order samples by 2 different options offered to you.
You can order 1 or more samples of a specific invitation design and colors.
You can also order our Sample pack, filled with carefully selected designs, paper quality options, ribbon styles, color chart card as well as envelope and liner upgrades. Choose your favorite color theme you would like us to use in order to build your custom sample pack.
A. A flat shipping fee rate of $25.00 USD is applied to the total amount of your order.
A. Our head office is located on the Montreal Island, in Quebec province, part of the Canadian Country. Therefore, service is easy and available to you! At any time during your process, you can reach to us and also come visit us if needed.
You can also visit one of our vendors, holding the collection for your convenience to see, touch and feel our quality products.
A. After placing your order, please expect our customer service department to get in touch with you within 24 hours. You will be able to discuss color choices and submit your final text version. Upon your approval, your file will be submitted to our design department.
Your E-proofs will be emailed to you within 36 hours by our design department. After your proof approval, your order will be printed and shipped out from our facilities within 3 to 6 business days. You will receive a confirmation email that your order has now shipped, with a tracking number that will allow you to follow your package until it gets to you! Please allow 6 to 9 business days for shipping processing time.
A. There is a minimum quantity of 30 items for ordering each available wedding invitation set and stationery. You can always contact our customer service for orders under the minimal quantity of 30.
A. Yes. Each set of invitation comes with FREE mailing and return white mat envelopes.
A. Yes. We do offer the option of printing your response address on return envelopes and guest addressing on mailing envelopes. You can choose to add on one of the two options, or both options, to your cart when ordering your invitation set.
A. It is advisable to place your order for wedding invitations at least six months before the event. However, for Save The Date cards, you need to do so at least 9 months before your wedding. We suggest your decision is based on the time frame you need to make sure that everything is to your taste.
A. The safest approach is to send out your wedding invitations at least 6 to 8 weeks before the desired response date. Therefore, your invitation should be mailed out 12 to 14 weeks before your big day. Please note that guests coming from outside the country will need to receive their invitation earlier in order to book their travel arrangements.
Save the Dates should be mailed out 6 to 8 months before your wedding, as they are mailed out before the invitations.
A. We suggest you order approximately 10% more invitations that what you have counted. This will allow you to adjust easier and faster should you need to invite more guests or to cover any unfortunate omissions.
A. Yes. We offer discounts that you enjoy in the form of free shipping on qualifying orders. We also offer different coupon codes for your use and convenience. Feel free to ask us how you can easily benefit from our promotions!
A. We accept E-transfer payments to all our Canadian clients and Paypal for our Canadian and international customers. You can also use our convenient checkout page to pay with your Credit card through Paypal for an easy and safe processing.
A. Your products will remain in your shopping cart until you proceed to checkout or choose to remove them.
A. If you order wedding invitations, you will get free response cards and free mailing envelope and response envelope.
A. We will happily switch the cards to another card of a similar design and size. If you do not require any additional cards we will simply remove them from the order.
A. Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, $25.00 USD will be deducted as a design fee when we provide you with the refund.
A. We suggest you order additional mailing envelopes to cover possible mistakes in addressing or also if you wish to invite a different and/or extra guest from what you were planning on.
A. Please contact us immediately. We will check the status of your order. If your order has not printed yet, we will gladly offer you extra changes at no extra cost. However, please note that if your order already printed, an extra fee will be applied in order to process reprinting.
Due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.
A. There are many customization options and the specific nature and number depends on the type of requirement.
Available options include:
- Wedding details (couple’s names, date, time, RSVP date, etc.)
- Directions to the venue
- Accommodation details
- Contact address to which guests ought to reply
A. Yes, it is a free service, however we do require you to provide us with the wording before or after you place the order in a Word document or PDF file. Our support team will help you through this process before submitting your documents to our design department. Please note that you agree to take responsibility for any mistakes, therefore we do ask you to check your wording thoroughly before submitting that information to us.
A. Yes, please be assured we will use your wedding invitation design to match all your stationeries. From Menus, to Place Cards and Table Numbers, we will make sure to design a full collection to meet your needs at a more than affordable price. Please ask our support team how to take advantage of our design services at email@example.com.
A. Yes. After we receive your final proof approval, you will receive your order within 6 to 7 business days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:(Processing Time) + (Shipping Time) = Estimated Delivery Time.
Processing Time: the period of time from when you submit your order to when the order leaves our facilities. During this period, it is important to remember that we might contact you in order to confirm your order details and/or prepare your custom order. This process takes usually about 1 to 3 working days.
Shipping Time: the period of time from when the item is shipped by FedEx/UPS/DHL to when it arrives at your door. It usually takes about 2 to 3 working days.
Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your order at your doorstep. It usually takes about 5 – 6 working days.
A. Upon receipt of your order, you will receive a confirmation email. Upon shipping, you will also receive tracking information for your order.
A. A flat rate of $25.00 USD will be charged to all order shipped within the Canada and United States territory. For international shipping, the shipping rate might differ from one country to another. Kindly check with us before placing your order should you required further information and support.
A. Please order as many samples as you wish and/or our sample pack in order to benefit from free shipping on our samples.
A. Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below. Returns may be considered under the following conditions only:
- All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
- An Authorization number will be issued to you. Please keep it carefully and include it in the package you are returning. Failure to pre-approve the return will result in no action from our end.
- Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products. The package must contain the right quantity ordered initially.
- No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
- Buyer shall be responsible for shipping costs for the return.
- Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful!</li
- We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!